Privacy Policy

Last updated: May 10, 2026

At Diva Skin City Clinic, accessible from divaskincity.com, one of our main priorities is the privacy of our patients and visitors. This Privacy Policy document outlines the types of personal, medical, and clinical information we collect and how we safeguard it, in accordance with standard data privacy practices and ethical medical standards in Nepal.

1. Information We Collect

We collect information you provide directly to us during booking, registration, or consultation. This may include:

• Personal contact details: Name, phone number, email address, and home town/address.
• Clinical history: Basic information regarding skin type, existing medical conditions, prior skincare treatments, and medications.
• Clinical photography: Progress photos taken before and after dermatological or laser treatments (solely with your explicit, separate physical consent).
• Transactional history: Digital payment references (such as eSewa/Fonepay details) and service receipts.

2. How We Use Your Information

We use the information we collect to safely and legally manage your clinic care:

• Schedule, confirm, or modify clinical appointments.
• Customize prescription skincare routines and medical laser parameters safe for your skin type.
• Track aesthetic progress over multi-session therapies (such as laser hair removal, acne scar treatments, or chemical peels).
• Send educational skin care tips or digital clinical appointment updates (only with your explicit opt-in).

3. Medical Confidentiality & Information Sharing

We strictly uphold patient-doctor confidentiality in line with the Nepal Medical Council (NMC) Code of Ethics. We do not sell, rent, trade, or share your personal, clinical, or contact details with third parties.

Exceptions are made only when:

• Required by the governing laws or legal authorities of Nepal.
• Explicitly authorized by you in writing (for example, to share clinical records with a referring physician).

4. Medical Data Security

We implement industry-standard physical and digital security measures to protect patient records. Online booking data is stored on secure databases hosted behind firewalls, and any offline treatment records are stored in restricted-access physical files within our clinic.

5. Cookies and Tracking

We use cookies on divaskincity.com to analyze web traffic, track overall SEO health, and improve user experiences. You can choose to disable cookies through your personal browser settings, although some dynamic parts of the site may function differently.

6. Your Rights Regarding Your Data

As a patient of Diva Skin City, you have the right to:

7. Children's Privacy

We do not knowingly collect personal or medical information from children under the age of 16 online without prior physical consent and oversight from a parent or legal guardian during an in-person clinic consultation.

8. Changes to This Policy

We may update this privacy policy occasionally to reflect changes in local healthcare regulations or digital procedures. Any changes will be published here with an updated "Last updated" date.

9. Contact Us

If you have any questions about our privacy policy, patient confidentiality protocols, or data practices, please contact our administrative team: